We’re committed to providing a safe, respectful, and well-run digital community. If something hasn’t gone as expected, we want to know so we can put it right.
This page explains how to raise a complaint and what you can expect from us.
A complaint is any expression of dissatisfaction about our platform, services, content moderation, or how we have handled an issue.
You can submit a complaint in any of the following ways:
Using the contact form below
(recommended for general or formal complaints)
Through the platform, by:
Please provide as much detail as possible so we can investigate effectively, including dates, member accounts (if relevant), and any supporting information.
Once we receive your complaint:
We will acknowledge receipt within 3 working days.
Your complaint will be reviewed and investigated by a senior member of the team.
We aim to provide a full response within 10 working days.
If the matter requires further investigation, we will keep you informed and let you know when you can expect an update.
We handle complaints fairly, confidentially, and constructively. All complaints help us improve our platform and community standards.
Complaints and outcomes are recorded and reviewed to ensure we continue to improve our services.
Please complete the form below to submit your complaint.
If your concern relates to specific content or behaviour on the platform, you may also find it quicker to use the in-platform Flag tool.