Have you registered on the App? Do this before starting the online workshop training.

Your Corps HQ should have notified the Military App Team so that you can be set up with the correct permissions as a group admin and/or event publisher before you start this online training. If you start the training and realise that you have not been set with correct group admin permissions you can send an email to help@militaryapp.org with your Name, Regt/Corp and the group where you should have been set as an admin.

App Downloads

Group Code:

SUSTAIN

Training

Please enter your email in order to access the training and tutorials.

Please work through the applicable sections below to complete the required training. Once you have completed a section (containing tutorial videos and some multiple-choice questions) you will be redirected back to this page so you can select the next section. Training will take between 20-60 minutes depending on how many relevant sections you complete.

A quick introduction to the RLC App

All group admins should complete this section to gain an overview of the App and how to use it.

Introduction

The basics for all group admins

All group admins or HQ reps should complete this section as it covers member permissions, the tools to change information in and edit your group, how to publish news content and how to create an event advert.

Group Admins

Information for sports groups

The RLC App is a great place to bring your sports team. The functionality can help with efficiency while bringing serving personnel into the App regularly. Updates from sports teams is also a great way to keep veterans connected to the serving units.

Sports Groups

Larger events using the web-app

This section is for those admins or Corps HQ team that may be using the RLC App to support larger events such as a dinner or reception. You will be shown how to use the web-app to access wider event management tools. If you are organising a large event and you are using the app for the first time, please feel free to get in touch on help@militaryapp.org for additional support.

Larger Event Organisers

Community Manager Training

This section should only be completed by Community Managers. This will normally be one or a very small number of people designated by an RHQ.

Community Managers

Practice Exercises

Please take the information from the sections above and publish one news article (or support article) in your group in the RLC App. This could be an update of recent activity, a look ahead to serving unit activity, an announcement of the achievements or a promotion of a member, or signposting to a support resource.

Please also try to add at least one event to your group highlighting some activity from your forecast of events.

You will need to be set with the correct admin and event publisher permission to do this. If you believe this has not been done yet, please email help@militaryapp.org explaining the group and permission required.
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If you experience any difficulties or have additional questions following the training, please email help@militaryapp.org

App Support

Frequently Asked Questions

Common questions when for group admins and registering/activating your account

Is this an MOD platform? What about OFFICIAL comms?

The Military App is not an MOD platform, no OFFICIAL + comms are sent through the platform. The App should be installed on personal devices like other publicly accessible platforms, the Web App is recognised by MODNet and can be accessed as such. Our advice to new member Regiments / Corps is to add the Military App to your list of registered social media channels and follow the same strict content filters for these in accordance with guidelines set by Army Comms (or equivalent).

How do I make Connections and find other members?

You can search for other members in the Mobile and Web App. You can search by regiment, location, tour/base as well as industry and years of service.

I am having difficulty selecting service type, date or selecting a regiment from the menu when setting up my account…

Very rarely we see that some devices have trouble selecting an item from a menu. This can often be cause by a phone’s unpredictable touch screen sensitivity. If you are getting stuck and cannot complete a section we advise you log in to the web-app from your laptop either using the sign-in page on your regimental website or below and you can complete your profile settings using your home computer.

My app directs me to Update my version but in the app store I cannot update

When we release a new update we trigger a notification forcing you to update your version so that you don’t miss out on new features or benefits. Occasionally we trigger this update before your phone has refreshed its version of the App / Play Store content so it will show that there is no update available. Here you will need to refresh your app store by swiping down or opening and closing the app store. If you can’t solve the issue you can wait a few hours and by that stage your app store should have refreshed. Always check you phone is connected to the internet.

My account is activated but I have forgotten my password?

Select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input.

I have activated my account and on trying to login again the app won’t recognise my email or password…

Please double check your email and password have no errors - this is normally the problem. If you think you may have forgotten your password, select Forgotten my Password link underneath the password section. This will send you a password reset code to your email that you will have 10 minutes to input. If the problem persists please email help@militaryapp.org stating your problem.

When I go to register through the “No account yet? Register” section after filling in my details it says user already exists…

This will mean you have already registered this email. So look in your email box for an email from hello@militaryapp.org containing your 6 digit Unique Verification Code and then follow Step 3 above.

What if I cannot find my Unique Verification Code in my email?

The normal causes of this are to check in your Junk and Unfocused mail boxes. If nothing there then it may be due to a typo when you registered that is causing your submitted email to be faulty. Please also check if your mailbox is full as that may cause emails to bounce back. If you cannot find it please email help@militaryapp.org stating “Can’t Find Code”

My device won’t let me select a group from the menu…

Please ensure you are using a smart phone and not an iPad or different device. If the problem persists and you have asked a friend or family member to check, please contact help@militaryapp.org

I don’t have a Group Code…

Please check your emails for a recent email from your Association about the app. If you cannot find it you can request this from your Association secretaries or during the App Registration process.

Can I access the app from an iPad, laptop or computer?

Yes but you should only access the web app from a computer or tablet. The web app can be found either on your regimental website on the members’ sign-in page or

Still having trouble?

Below is a step-by-step guide to registering on the app along with Frequently Asked Questions. If this doesn't fix your problem please email us on help@militaryapp.org letting us know your issue and we will help you get set up ASAP.

We can provide remote support, showing you exactly what to do on your own device screen.